Account Deletion Request

1How to Request Account Deletion

To request deletion of your MATANA account and personal data, send an email to:

Please include the following in your email so we can locate and verify your account:

• Your full name
• The email address associated with your MATANA account
• The name of your organisation (employer), if applicable
• A brief statement that you are requesting deletion of your account and data

We may ask you to verify your identity before processing the request to prevent unauthorised deletion.

2What Is Deleted

Upon confirmation of a valid deletion request, MATANA will delete the following personal data associated with your account:

• Profile information — name, email address, phone number, and profile photo
• Account credentials and authentication tokens
• Notification preferences and device push tokens
• Gift redemption history and wallet transaction records
• Event RSVPs and club participation activity
• Any messages or content you submitted through the app
• App usage activity and in-app preferences

Your account will be deactivated immediately upon confirmation and fully deleted within the processing period described in Section 4.

3What May Be Retained

Certain data may be retained for a limited period after your deletion request in order to comply with legal, security, audit, or organisational obligations:

Financial and Transaction Records

Records of financial transactions (such as gift value allocations or budget usage) may be retained for up to 7 years in accordance with applicable accounting and tax regulations. This data is retained in a minimal, anonymised form where possible.

Security and Audit Logs

Access logs and security event records may be retained for up to 12 months for fraud prevention, security incident investigation, and compliance purposes.

Legal Holds

If your data is subject to an active legal hold, litigation, or regulatory investigation, we may be required to retain relevant records until the matter is resolved, even if a deletion request has been submitted. We will notify you of any such hold where permitted by law.

Aggregated or Anonymised Data

Anonymised and aggregated data that cannot be used to identify you (such as platform usage statistics) may be retained indefinitely for product improvement purposes. This data is not linked to your identity.

4Processing Time

Account deletion requests are processed within 30 days of receiving a confirmed, verified request. You will receive an email confirmation at each stage:

• Acknowledgement — we confirm receipt of your request, typically within 2 business days
• Identity verification (if required) — we may ask you to confirm your identity before proceeding
• Deletion confirmation — we confirm that your account and personal data have been deleted

If your request cannot be fulfilled in part or in full (for example, due to a legal retention obligation), we will explain the reason and the expected retention period in our response.

5Backups & Permanent Removal

MATANA maintains encrypted system backups for disaster recovery purposes. When your account is deleted, your data is removed from our live systems immediately. However, residual copies may persist in encrypted backups for a limited period — typically up to 30 additional days — before those backup snapshots are permanently overwritten or destroyed in accordance with our backup rotation schedule.

During this period, your data in backups is not accessible for any operational purpose and is protected by the same security controls as live data. Once the backup cycle completes, deletion is permanent and irreversible.

6Contact Your Organisation

Because MATANA is an employer-sponsored platform, your organisation's HR team or administrator manages your account on the platform. You may also contact your organisation's administrator or HR team to:

• Request removal of your employee profile from the platform
• Ask questions about what personal data your employer has provided to MATANA
• Exercise data rights directly with your employer as the data controller

Contacting your organisation's HR team is not required — you can submit a deletion request directly to MATANA at any time. However, your HR team may be able to assist you and may process the request more quickly within your organisation's systems.

7Contact Us

For account deletion requests or any questions related to your personal data, please contact us: